Customer analysis
what you already have
Managed digitalisation for artisans and SMBs
We transform your online presence into a system that supports the growth of your business.
0%
of Swiss SMBs have no clear digital strategy.
— IMD World Digital Competitiveness, 2025Every week, digital drives results. Or losses.
Customers choosing others. Requests left unanswered. Reviews never requested. Opportunities going unnoticed. If you don’t measure them, you can’t recover them.
We make them visible.
Show me where I lose customersNo obligation. No payment required. Ready in 48-72h.
How it works
Three steps to know where you lose customers.
We look, we measure, we deliver a plan. You know where you lose contacts and how much you can recover in CHF.
Show me where I lose customersNo obligation. No payment required. Ready in 48-72h.
Market analysis
how your customer behaves
Improvement plan
what you get
What we check
10 areas, 100+ checks. A complete diagnosis.
Not a generic PDF. A point-by-point analysis — from how customers search for you to what competitors say — with CHF figures and concrete actions.
Customer behavior
Real example
70% of your customers use WhatsApp — but you don't have a business number
Website
Real example
Your site takes 4 seconds on mobile — 1 in 3 visitors leave before seeing it
Google search
Real example
Search 'plumber Lugano' — you don't appear in the top 10 results
Google Maps listing
Real example
Listing at 60% — no recent photos, 2 reviews without response
AI visibility
Real example
ChatGPT doesn't mention you for any request — goes to competitor
Contact journey
Real example
Your form doesn't notify anyone — 3 requests received, zero responses
Lead recovery
Real example
No response within 24h — 60% of quotes go elsewhere
Automation
Real example
No automatic reminders — every appointment must be remembered manually
Position vs competitors
Real example
3 competitors above you on Google — more reviews, they respond in 1 hour
AI readiness
Real example
An AI agent tries to find your number to book — your site won't let it
Show me where I lose customersNo obligation. No payment required. Ready in 48-72h.